Workplace-.munication An Internet telephony service provider

Workplace-.munication An Internet telephony service provider (ITSP) provides Voice over Internet Protocol (VoIP) and digital tele.munications services to either residential or .mercial enterprises. Digital tele. services eliminate the costs associated with traditional phone services and allow individuals or .panies to make substantial cost savings with no loss of quality. With a general knowledge of ICT it is a relatively straightforward manner to set-up in business as an ITSP. At each stage of the process other services exist to enable the correct management of your tele.munications business. A .mon benefit citied by ITSPs for selection of this business model is the scalable nature of the service and how it allows an enterprise to build their business free from the traditional high capital expenditure costs of ownership that other telephony solutions would entail. Stages to Consider when setting up as an ITSP There are three stages to consider when setting up as an ITSP. These are the choices over which VoIP platform or switch to use, which VoIP carrier to chose and the selection of end user equipment. These decisions are all explained in more detail below. Furthermore, information is given on a number of suppliers at each stage to enable the potential ITSP to make and informed decision. 1. What does VoIP Platform or Switch do? Firstly, you will require a VoIP platform or switch. This platform provides the class five features for your service. Class five includes features such as voicemail, hunt groups and call-forwarding. A number of .panies who offer VoIP platforms are reviewed below to assist in the selection of this first stage in an Internet telephony service provider. 2. Why is VoIP Carrier important? The next requirement to establish as an ITSP is to engage a VoIP carrier. This is known as a class four service. Considerations to make when selecting a VoIP carrier are coverage and origination. For this reason it is important to check the footprint of a particular carrier in your target market before engaging their services. Factors such as quality and the availability of support should also be given careful thought before any decision is taken. Many .panies will offer automated support as part of a free package and some .panies even offer free support from human operators. With the large number of VoIP carriers in the market it is worth spending sometime .paring the features and support packages that .e as standard. 3. Selecting End User Equipment The final requirement is the choice of end user equipment or software. Some ITSPs may prefer to allow the client to use their own equipment whereas others provide this directly. Using an analog telephone adapter (ATA) allows existing equipment to be used in the ITSP system within substantial additional costs. Alternatively, an IP phone is a popular choice that gives access to the class five features directly from the phone unit. .panies who can help you be.e an ITSP Below, the details a number of .panies who provide the services required to be.e an ITSP are given alongside of the factors that might affect your decision to engage these services. Enswitch from Integrics Enswitch from Integrics offer a soft-switch that provides .mercial carrier grade telephony services. The features include multi-tenant hosted PBX, toll-free and number translation services. Using a service such as Enswitch allows an ITSP to scale their services and facilitate high volumes of concurrent calls. A2Billing from Star2Billing A2Billing is another service that is available for free and uses open source software for Asterisk to provide billing services for class four and class five softswitch services. The enterprise offers residential, .mercial and prepaid billing. Getting started with a service like this is as simple as downloading the software and reviewing the enclosed documentation. Multi-tenant PBX from Thirdlane Thirdlane offer supported solutions for their multi-tenant PBX. The .pany has be.e a popular choice for ITSP because of their powerful end user features which include features that go beyond the basic VoIP package. The .pany also sells telephony equipment and other devices suitable for the ITSP to offer to their clients. Their built in support function aims to reduce the amount of reliance upon operators. Furthermore, the .pany offers pre-programmed support in multiple languages to allow an ITSP to expand their business on a global basis. ICTBroadcast Service Provider Edition from ICTBroadcast Integrated .panies such as ICTBroadcast provide packages of services that include all the features an ITSP requires. ICTBroadcast are an established .pany who are known for the quality of their coverage and the level of support offered. ICTBroadcast even offers free technical support. Furthermore, they support Voice, SMS, Email and Fax broadcasting and deliver a wide range of real time metrics to enable ITSP to offer exception service to their clients. Their scalable auto dialer allows both billing and routing. It makes use of multiple nodes of open source Asterisk PBX that eliminate the bottlenecks a single Asterisk PBX can cause. A variety of packages are available that run across a multiple number of servers, further details of the specific software running on each server can be seen here. The open source architecture of ICTBroadcast allows ITSP enterprises to deploy solutions that are tailored to their particular market and to meet the needs of business customers who frequently require specific customization within their ICT systems. QueueMetrics from Loway For an ITSP data and user metrics are very important. The same is true for your clients. Those managing call centres use a range of metrics to assess the efficiency of campaigns and to ensure their employees are operating according to .pany protocol. QueueMetrics from Loway offer a range of services designed for the requirements of operations managers call centre team leaders, call agents and IT managers. The same software allows these distinct groups to see the metrics that are important for their role. For example, agents can see the inbound call traffic volume and data on the calls they are handling. Team leaders are given access to data on agent availability; real time reporting and remote monitoring for call quality purposes. 。

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